Kochi, June 15 (UNI) The Cochin International Airport Limited (CIAL) has launched a self-baggage drop facility at the Domestic Terminal (T1) to improve the passenger experience and the airport service quality.
The facility will enable passengers to drop their check-in bags on the conveyors themselves without airline personnel assistance. As most airlines have started incorporating this facility into their check-in systems, 95 percent of the outbound passengers in the domestic sector, mostly travelling by carriers like Air Asia, Indigo, and Air India, can now avail of this facility at Cochin Airport.
The passengers can take the boarding pass printout and bag tag printout from the Common Use Self Service (CUSS) kiosks. CIAL already has 10 CUSS kiosks positioned at terminal gates.
After attaching the bag tag, the passengers can proceed to the self-bag drop facility and drop their bags. CIAL has installed four self-bag drop systems at check-in counters 27 to 30.
The system is integrated with CIAL’s Baggage Handling System. The machines were imported from Canada. The same model has been implemented at Incheon Airport, South Korea.
S Suhas IAS, Managing Director, CIAL, has said that Cochin Airport is committed to providing its passengers with a world-class travel experience and enhancing operational efficiency.
In addition to the self-baggage drop facility, CIAL has also introduced the Digi Yatra initiative, which enables passengers to travel paperless. The Digi Yatra system uses biometric authentication to verify the identity of the passengers at the entry, security, and boarding gates.
Taking it forward, the airport operator has started a project to integrate the facial recognition technology of DigiYatra into the self bag drop system so that, soon, passengers can use it without taking a boarding pass.
