- Calls for swift redressal of public complaints
Bhopal: Mayor Malti Rai conducted a comprehensive review of the ‘Mayor Helpline’ and directed municipal officials to ensure prompt and satisfactory resolution of public complaints received through the platform.
During the review, held at the Smart City Control Room, Mayor Rai inquired about the status of pending complaints and personally interacted with several citizens over the phone to gather feedback on how effectively their issues had been addressed.
Officials informed her that a total of 1,312 complaints have been registered this month so far, out of which 876 have already been resolved, while action is underway to address the remaining grievances at an accelerated pace.
Mayor Rai emphasized that timely resolution and citizen satisfaction must be the top priorities. She also spoke with officials from various departments over the phone, urging them to expedite the redressal process not just for department-specific complaints, but for all issues logged via the helpline.
She reiterated the importance of strengthening the responsiveness of the helpline and directed that pending issues be resolved with urgency and accountability. The initiative is part of the Bhopal Municipal Corporation’s ongoing efforts to enhance transparency, efficiency, and citizen engagement in urban governance.
