Breaking News :

Nokia’s new AI-powered analytics software improves customer experience

3/28/2018

Agencies, New Delhi Nokia has unveiled the latest version of its Cognitive Analytics for Customer Insight software, providing powerful new capabilities so service provider business, IT and engineering organisations can consistently deliver a Superior real-time and personalised customer experience. The software provides a holistic, real-time view of the customer experience to help service providers quickly identify issues and prioritise improvements based on their customer and business impact. It features Nokia’s Customer Experience Index (CEI), which correlates information from the network, devices, customer care, billing and other sources with satisfaction surveys like the Net Promoter Score to produce a customer-specific score that tracks service performance and subscriber satisfaction. In this latest statement on Tuesday, Nokia CEI now taps advanced machine learning and deeplearning algorithms co-developed with Nokia Bell Labs to provide new levels of prediction and automation capabilities to improve the subscriber experience. The algorithms optimise themselves over time, decreasing the time required for the initial tuning of the index from months to days, and delivering a far more accurate view of subscriber satisfaction. As a result, service providers can take actions based on CEI insights and predictions six times faster to address service issues and deliver better revenue-generating services based on subscriber needs and preferences. The latest version of the Nokia CEI also adds integration with Nokia Fastermind, which leverages machine learning to extract value from customer analytics data for real-time decisioning (RTD). The integration closes the loop from insights to action by providing automated, real-time recommendations for next-best-actions that service providers can implement to proactively address issues and improve the subscriber experience.

Opinions expressed in the comments are not reflective of Central Chronicle. Comments are moderated automatically.