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Now, Google Assistant to resolve Airtel customers queries

10/22/2018

New Delhi, Airtel smartphone customers will now be able to get instant resolution to their frequent account related queries through the Google Assistant. "In yet another industry first, Airtel has collaborated with Google to truly simplify its customer service experience by integrating its customer care with the Artificial Intelligence-powered Google Assistant," the statement read. This new cutting-edge feature will allow customers to have rich conversational experiences with Airtel. These features are right now available in English but going forward, Airtel will roll it out in multiple regional languages to help deliver an even more personalized experience to millions of Indians and encourage them to get online. "Similarly, Airtel will continue to track what questions customer are asking and enable responses to them via Google Assistant, thus improving the flexibility and robustness of the Airtel voice Action," said Bharti Airtel Director, Customer Experience & Retail Sarang Kanade.

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